This Privacy Policy explains how Fiftybet Limitada ("we", "us", "Company"), operator of the TagBet platform, collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the principles of the EU General Data Protection Regulation (GDPR) where relevant.
1. Data We Collect
- Account Information: name, date of birth, address, email, phone number, username, and password (hashed).
- Verification Data: government-issued ID, proof of address, source-of-funds documents (collected only when required for KYC/AML).
- Transactional Data: deposits, withdrawals, bets placed, wins, losses, and game session histories.
- Technical Data: IP address, device identifiers, browser type, operating system, and cookies.
- Communications: support tickets, chat messages, and emails exchanged with our team.
2. How We Use Your Data
- To create and manage your account and provide the Service
- To process deposits, withdrawals, and game results
- To comply with legal obligations including KYC, AML, and anti-fraud monitoring
- To detect, investigate, and prevent fraud, money laundering, and other illegal activity
- To send service-related communications and, with your consent, marketing communications
- To improve the Service through analytics and performance monitoring
- To enforce our Terms of Service and resolve disputes
3. Legal Basis for Processing
We process your data on the following legal bases: (a) performance of a contract (provision of the Service), (b) compliance with legal obligations (KYC/AML), (c) our legitimate interests (fraud prevention, service improvement), and (d) your consent (marketing).
4. Data Sharing
We may share your data with:
- Game Providers: licensed third-party providers required to deliver game outcomes
- Payment Processors: for deposits and withdrawals
- KYC/AML Service Providers: for identity verification and sanctions screening
- Regulators and Law Enforcement: where required by law or regulation, including the Anjouan Gaming Board
- Professional Advisors: auditors, lawyers, and accountants under confidentiality obligations
We do not sell your personal data to third parties.
5. International Transfers
Your data may be transferred to and processed in countries outside your jurisdiction, including Costa Rica, where our parent operations are based. We ensure adequate safeguards are in place, including contractual protections, for any such transfers.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum period of five (5) years after account closure, in order to comply with regulatory record-keeping obligations under anti-money-laundering legislation. Transactional and verification data may be retained longer where required by law.
7. Your Rights
Subject to applicable law, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data (subject to legal retention requirements)
- Restriction: limit how we process your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing
- Withdraw consent: where processing is based on consent
To exercise any of these rights, contact us at privacy@tagbet.net. We will respond within 30 days.
8. Cookies
We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. Essential cookies cannot be disabled. Other cookies may be managed through your browser settings.
9. Data Security
We implement industry-standard technical and organizational measures to protect your data, including TLS encryption in transit, encryption at rest, secure password hashing, access controls, and regular security audits. No system is 100% secure, but we work continuously to safeguard your information.
10. Children's Privacy
The Service is strictly for users aged 18 and over. We do not knowingly collect data from minors. If we discover that we have collected data from a minor, we will delete it immediately and close the account.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or platform notification. Continued use of the Service after the effective date of the changes constitutes acceptance.
12. Contact
For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@tagbet.net or by mail to: Fiftybet Limitada, Barrio Dent, Ofident Building, Office 3, San Pedro 11501, Costa Rica.